Investigate a customer's loyalty to a company/brand. Customers consider their experience and their overall satisfaction. They are usually run at regular intervals (e.g. quarterly, semi-annually or annually) and consider the customer journey as a whole, from purchase to needing support or repurchasing.
Every company has a different journey and with WeHelp's software you can customize it to fit yours!
Investigate the experience in a specific transaction/interaction of the customer journey. This survey is designed to measure satisfaction with a specific segment of the company.
With our NPS tool you can customize the question to have the customer rate a specific touchpoint and draw the customer journey for that specific touchpoint, for example:
Based on the support service, how likely are you to recommend company X to a friend or relative?
Points of Contact: Speed of service, Attendance time, Attendant knowledge and Attendant Cordiality
Our unique probability report will show you which touchpoints have a higher probability of creating promoter customers and also of creating detractor customers.