Customer focused? Yes.
SMS, Email, and Integrations? Absolutely.
Ease to use? You know it!
A software that allows you to deeply understand your customers and employees. Ready to get started?
With our NPS Software you can understand every step of your customer journey.
Understand how your customers act as they talk on the phone, go to the e-commerce shopping cart, browse your tool, or even how they are served at the front desk of your business. No matter which touch points they reach, you'll get the information you need to improve your business through our software. Better yet, you will be able to turn detractors into promoters that help expand your business.
Engage with the customer, look for more information and reasons for the note in our tool.
More important than receiving your customer's score is to connect with them, try to understand more and respond to them, in the NPS® system we call this "Closing the Feedback Cycle" or "Root Cause Interview". With our software this interaction can often occur in an automated way, based on pre-defined triggers, or manually using a complete tool to interact with your customer.
Create personalized satisfaction surveys for each of your business units.
Don't worry, we help you create the NPS® survey the right way and also provide several tools for the survey to look like your business, from logo customization, banner, customer journey adaptation, messages, email, sms and more
Show your company's performance to your team members using Dashboard TV
Want to encourage your team members to pursue NPS® excellence? Show them how you're doing in real time on the TV screen. You'll capture their attention and motivate them with this tool
With our NPS Software you can understand every step of your customer journey.
Understand how your customers act as they talk on the phone, go to the e-commerce shopping cart, browse your tool, or even how they are served at the front desk of your business. No matter which touch points they reach, you'll get the information you need to improve your business through our software. Better yet, you will be able to turn detractors into promoters that help expand your business.
Engage with the customer, look for more information and reasons for the note in our tool.
More important than receiving your customer's score is to connect with them, try to understand more and respond to them, in the NPS® system we call this "Closing the Feedback Cycle" or "Root Cause Interview". With our software this interaction can often occur in an automated way, based on pre-defined triggers, or manually using a complete tool to interact with your customer.
Create personalized satisfaction surveys for each of your business units.
Don't worry, we help you create the NPS® survey the right way and also provide several tools for the survey to look like your business, from logo customization, banner, customer journey adaptation, messages, email, sms and more
Show your company's performance to your team members using Dashboard TV
Want to encourage your team members to pursue NPS® excellence? Show them how you're doing in real time on the TV screen. You'll capture their attention and motivate them with this tool
NPS For Employees or eNPS
Through satisfaction surveys you will have a clear vision of what your employees think about your company, the management model, leadership, culture, and much more. Our software will give you segmented reports and you will be able to understand how the engagement is by seniority, position, gender, age... Only with a loyal and engaged team you will conquer loyal and engaged customers. This is the formula for success for sustainable growth
We will never leave you alone, much more than a software (of NPS), we are a TEAM!
As soon as we detect a performance problem in your surveys in the tool, we will contact you and recommend the ideal solutions for your team. They will know exactly what actions to take, because we take all the guesswork out of it.
WeHelp - Now you understand why? ;)
PROBLEMS
Solved by WeHelp Software
01
Way beyond the Note!
After a customer selects a note, they can tell you why the note is provided by providing valuable information. Go deeper by including the contact points and problems step in your search.
02
Reduce the churn of detractor customers.
Research shows that up to 40% of detractor customers will likely leave you within the next 90 days or even sooner. That’s why it’s absolutely critical that you respond to them as quickly as possible. With WeHelp, you can address their concerns promptly and efficiently.
03
Use multiple channels to help grow your business.
With WeHelp, you can create custom surveys and send them out via email, SMS, website, landing pages, social media outlets, and other channels.
04
Generate detailed segmented reports.
When it comes to surveys, market segmentation matters. You can count on us to provide detailed information about your survey results and segment it by age, gender, shift, region, and county.
05
Receive real-time qualitative feedback.
Get to know how your customers feel about your product or service in real time. After all, how they feel today can significantly differ from how they feel in a few weeks.
06
Identify the most critical issues before it’s too late.
Since WeHelp is available for your entire team, everyone will be informed at all times. They’ll receive the info they need to take the right actions at the right times. Your company will take a proactive approach that prevents roadblocks in the future.
Don’t you know the meaning of NPS®? Probably your competitors do.
NPS® is a metodology used to mesure customers satisfaction trusted by some big guys.
Frequently Asked Questions
Need more help? Check out our full FAQ.
Here are some of the overly nice things our customers have to say about us.
Anderson Almeida
CEO - João Caitano Academia
"After receiving advice from We Help, our results were surprising. We grew our customer base, the average stay increased and, of course, the profit too. We will soon be using other products and services that they offer. We are very happy with this partnership and hope that it will continue for a long time."
Silvia Fiorese
COO - Cellep
"The partnership with WeHelp NPS® has been crucial to our decision making regarding what should be maintained and what needs to be improved from the perspective of our students and prospects. In addition, it has favored the strengthening of the Student-Cellep relationship, increasingly ensuring better management of your experience."
Alexandre Damiani
CEO - Recomendo USA
"We Help has allowed us to achieve surprising results in our business, applying real data consulting. In addition, it helped me measure the satisfaction of our guests at the Jornada Empreendedora event, setting the stage for the next event. I recommend."
Julia Michelin
COO - Bio Ritmo Academias
"We Help has been an important partner of Bio Ritmo in the constant understanding of our customer, analysis of our strengths and weaknesses in the customer experience journey, and consequent decision-making on behalf of the customer."
Wilson Silva
COO - Olimpia House
"We Help understood our needs and welcomed us at all stages of using the platform, becoming an important partner to improve our customers journey in our business."
Andre Passantino
CEO - Orange Soccer Academy
"We Help helped me to identify several points of improvement in our business, making our performance and results grow 50% in 3 months of consulting. Thanks We Help!."