Customer focused? Yes.
SMS, Email, and Integrations? Absolutely.
Ease to use? You know it!
Develop a deep understanding of your customers and employees.
Gather feedback at every touchpoint
Understand how your customers act while they chat on the phone, go to the e-commerce shopping cart, browse the app, or even hang out in the parking lot. No matter which touchpoints they hit, you’ll receive the information you need to improve your business. Better yet, you’ll be able to turn detractors into promoters that help grow your business.
Build custom layout surveys
Ask the questions you’d like with ease thanks to our WYIWYG survey builder. While you’re at it, customize your surveys with your company logo, colors, pictures, and more.
Reveal your company performance to your team members on a TV
Want to encourage your team members to pursue NPS® excellence? Display how you’re doing in real time on a television screen. You’ll capture their attention and get them motivated.
Dashboard NPS® & Employees
Develop a broad view of your relationship with customers and employees. Zero in on which ones are promoting or detracting your company as well as its products and services.
Gather feedback at every touchpoint
Understand how your customers act while they chat on the phone, go to the e-commerce shopping cart, browse the app, or even hang out in the parking lot. No matter which touchpoints they hit, you’ll receive the information you need to improve your business. Better yet, you’ll be able to turn detractors into promoters that help grow your business.
Build custom layout surveys
Ask the questions you’d like with ease thanks to our WYIWYG survey builder. While you’re at it, customize your surveys with your company logo, colors, pictures, and more.
Reveal your company performance to your team members on a TV
Want to encourage your team members to pursue NPS® excellence? Display how you’re doing in real time on a television screen. You’ll capture their attention and get them motivated.
Dashboard NPS® & Employees
Develop a broad view of your relationship with customers and employees. Zero in on which ones are promoting or detracting your company as well as its products and services.
We will never let you fly alone.
As soon as we detect a performance issue with your surveys, we’ll reach out and recommend the ideal solutions for your team. They’ll know exactly what actions to take because we eliminate all the guesswork.
WeHelp - Now do you understand why? ;)
PROBLEMS
Solved by WeHelp
01
Way beyond the Note!
After a customer selects a note, they can tell you why the note is provided by providing valuable information. Go deeper by including the contact points and problems step in your search.
02
Reduce the churn of detractor customers.
Research shows that up to 40% of detractor customers will likely leave you within the next 90 days or even sooner. That’s why it’s absolutely critical that you respond to them as quickly as possible. With WeHelp, you can address their concerns promptly and efficiently.
03
Use multiple channels to help grow your business.
With WeHelp, you can create custom surveys and send them out via email, SMS, website, landing pages, social media outlets, and other channels.
04
Generate detailed segmented reports.
When it comes to surveys, market segmentation matters. You can count on us to provide detailed information about your survey results and segment it by age, gender, shift, region, and county.
05
Receive real-time qualitative feedback.
Get to know how your customers feel about your product or service in real time. After all, how they feel today can significantly differ from how they feel in a few weeks.
06
Identify the most critical issues before it’s too late.
Since WeHelp is available for your entire team, everyone will be informed at all times. They’ll receive the info they need to take the right actions at the right times. Your company will take a proactive approach that prevents roadblocks in the future.
Don’t you know the meaning of NPS®? Probably your competitors do.
NPS® is a metodology used to mesure customers satisfaction trusted by some big guys.
Frequently Asked Questions
Need more help? Check out our full FAQ.
Here are some of the overly nice things our customers have to say about us.
Anderson Almeida
CEO - João Caitano Academia
"After receiving advice from We Help, our results were surprising. We grew our customer base, the average stay increased and, of course, the profit too. We will soon be using other products and services that they offer. We are very happy with this partnership and hope that it will continue for a long time."
Silvia Fiorese
COO - Cellep
"The partnership with WeHelp NPS® has been crucial to our decision making regarding what should be maintained and what needs to be improved from the perspective of our students and prospects. In addition, it has favored the strengthening of the Student-Cellep relationship, increasingly ensuring better management of your experience."
Alexandre Damiani
CEO - Recomendo USA
"We Help has allowed us to achieve surprising results in our business, applying real data consulting. In addition, it helped me measure the satisfaction of our guests at the Jornada Empreendedora event, setting the stage for the next event. I recommend."
Julia Michelin
COO - Bio Ritmo Academias
"We Help has been an important partner of Bio Ritmo in the constant understanding of our customer, analysis of our strengths and weaknesses in the customer experience journey, and consequent decision-making on behalf of the customer."
Wilson Silva
COO - Olimpia House
"We Help understood our needs and welcomed us at all stages of using the platform, becoming an important partner to improve our customers journey in our business."
Andre Passantino
CEO - Orange Soccer Academy
"We Help helped me to identify several points of improvement in our business, making our performance and results grow 50% in 3 months of consulting. Thanks We Help!."