Customer focused? Yes.
SMS, Email, and Integrations? Absolutely.
Ease to use? You know it!
Send surveys to your customer email base.
SMS
In case you don’t have customer emails.
Shipping Automation
Plan daily mailings and always monitor your NPS®.
Widget
Get feedback from your customers directly in your software or website.
Touchpoints
Understand how customers interact with your products or services.
Link
Share your survey on your website, emails, chats, social media outlets, and other platforms.
NPS® Collaborators
Improve your relationship with employees and suppliers.
Dashboard TV
Track your NPS® in real-time and segmented reports.
So, you like a good bargain huh? So do we!
The first 7 days are completely free.
A software that allows you to deeply understand your customers and employees. Ready to get started?
With our NPS Software you can understand every step of your customer journey.
Understand how your customers act as they talk on the phone, go to the e-commerce shopping cart, browse your tool, or even how they are served at the front desk of your business. No matter which touch points they reach, you'll get the information you need to improve your business through our software. Better yet, you will be able to turn detractors into promoters that help expand your business.
Engage with the customer, look for more information and reasons for the note in our tool.
More important than receiving your customer's score is to connect with them, try to understand more and respond to them, in the NPS® system we call this "Closing the Feedback Cycle" or "Root Cause Interview". With our software this interaction can often occur in an automated way, based on pre-defined triggers, or manually using a complete tool to interact with your customer.
Create personalized satisfaction surveys for each of your business units.
Don't worry, we help you create the NPS® survey the right way and also provide several tools for the survey to look like your business, from logo customization, banner, customer journey adaptation, messages, email, sms and more
Show your company's performance to your team members using Dashboard TV
Want to encourage your team members to pursue NPS® excellence? Show them how you're doing in real time on the TV screen. You'll capture their attention and motivate them with this tool
With our NPS Software you can understand every step of your customer journey.
Understand how your customers act as they talk on the phone, go to the e-commerce shopping cart, browse your tool, or even how they are served at the front desk of your business. No matter which touch points they reach, you'll get the information you need to improve your business through our software. Better yet, you will be able to turn detractors into promoters that help expand your business.
Engage with the customer, look for more information and reasons for the note in our tool.
More important than receiving your customer's score is to connect with them, try to understand more and respond to them, in the NPS® system we call this "Closing the Feedback Cycle" or "Root Cause Interview". With our software this interaction can often occur in an automated way, based on pre-defined triggers, or manually using a complete tool to interact with your customer.
Create personalized satisfaction surveys for each of your business units.
Don't worry, we help you create the NPS® survey the right way and also provide several tools for the survey to look like your business, from logo customization, banner, customer journey adaptation, messages, email, sms and more
Show your company's performance to your team members using Dashboard TV
Want to encourage your team members to pursue NPS® excellence? Show them how you're doing in real time on the TV screen. You'll capture their attention and motivate them with this tool
NPS For Employees or eNPS
Through satisfaction surveys you will have a clear vision of what your employees think about your company, the management model, leadership, culture, and much more. Our software will give you segmented reports and you will be able to understand how the engagement is by seniority, position, gender, age... Only with a loyal and engaged team you will conquer loyal and engaged customers. This is the formula for success for sustainable growth
PROBLEMS
Solved by WeHelp Software
01
Way beyond the Note!
After a customer selects a note, they can tell you why the note is provided by providing valuable information. Go deeper by including the contact points and problems step in your search.
02
Reduce the churn of detractor customers.
Research shows that up to 40% of detractor customers will likely leave you within the next 90 days or even sooner. That’s why it’s absolutely critical that you respond to them as quickly as possible. With WeHelp, you can address their concerns promptly and efficiently.
03
Use multiple channels to help grow your business.
With WeHelp, you can create custom surveys and send them out via email, SMS, website, landing pages, social media outlets, and other channels.
04
Generate detailed segmented reports.
When it comes to surveys, market segmentation matters. You can count on us to provide detailed information about your survey results and segment it by age, gender, shift, region, and county.
05
Receive real-time qualitative feedback.
Get to know how your customers feel about your product or service in real time. After all, how they feel today can significantly differ from how they feel in a few weeks.
06
Identify the most critical issues before it’s too late.
Since WeHelp is available for your entire team, everyone will be informed at all times. They’ll receive the info they need to take the right actions at the right times. Your company will take a proactive approach that prevents roadblocks in the future.
Don’t you know the meaning of NPS®? Probably your competitors do.
NPS® is a metodology used to mesure customers satisfaction trusted by some big guys.
Frequently Asked Questions
Need more help? Check out our full FAQ.
Here's what they're saying about us
"We use the NPS system to better understand our customers needs and make the necessary adjustments"
André
CEO - Panobianco Academia
"Great tool. Essential for guiding the best decisions and understanding needs from the customer's perspective"
Cássio Mendes
Director | Espaço Fitness Aqua Club
"The tool gives us a more detailed view of the touchpoints that affect the customer's score."
Daniele Kato
Marketing manager | Bodytech
"The simplicity of integration, configuration and implementation are the great advantages of Wehelp's NPS System"
Dilson Mendes
VP of Technology | ABC Evo
"WeHelp's NPS system is easy, intuitive, and reliable. It helps us monitor customer satisfaction!"
Emanuel Mota
Director | Bluefit
"Wehelp is not just a technological tool, but a true partner in academic success. We are very grateful to have such a complete platform and such dedicated support, which has contributed significantly to improving the quality of our service and the satisfaction of our students. "
Viviane Regado
Operations Manager | Cellep
"For excellent business management, it is essential to have the data that Wehelp brings me, in an intuitive and detailed way, to understand one of the most important items: the customer experience."
Vini Dias
Consultant | CXFit
"We are extremely satisfied with WEHELP as our NPS platform for measuring customer satisfaction, one of the pillars of our company. WeHelp justifies the name it uses because it really helps its customers on this journey of measuring customer satisfaction.... regards to the whole team"