With We Help, identify your customers is piece of cake!
Promoters - Score 9 or 10
The reality is that the most enthusiastic employees can do wonders for your business. They’re likely to act as your ambassadors, enhance your brand’s reputation, and increase your referral flows. All things that are essential for your company's growth.
Passives - Score 7 or 8
While passive employees are unlikely to promote your company, the chances of them damaging it with negative word of mouth are slim. Even though they’re not included in the NPS® calculation, passives are often very close to being promoters, especially when they receive a score of 8. So it’s well worth your time to do whatever you can to win them over.
Detractors - Score 0 to 6
Watch out for detractors. Not only are they unlikely to recommend your company to others, they’ll probably leave and even worse, actively discourage potential good employees from your business.