Problem Analysis

Some studies show that customers who have reported a problem with your company are more likely to be detractors. But when you solve the problem, and furthermore when customers report that they have been well taken care of, they change their perception about your company. So this step will make sure that your team is doing its best not only to serve a customer well, but to solve problems.

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Complete problem survey

In every survey you create on our platform you can include, or not, the "Problem Survey" step.

Satisfaction with resolution

Measure how well your team is handling stressed customers. Find out if the way they handle customers who report a problem is helping or hindering them from building a great customer experience.