Create focused on your customer's action
Any action your customer takes in your company, will be monitored by WeHelp's software so you can automate surveys based on your customer's experience. Example:
- Solve the customer's problem (if he reports one);
- Understand the root-cause of the problems in order to prevent them from becoming recurrent;
- Understand the root cause of the compliments in order to reinforce what your company does with excellence;
With your integrated actions you will be able to use the WeHelp tool, perform automations of which action to send, how soon and configure your search
Resending to the same customer
Our software has an advanced system to configure your resend rules. With it you determine if the same customer can receive the same survey, how often, if he can receive other surveys... All this in a simple and intuitive way.
Customize your automations
Create specific filters for your automated surveys through the custom fields you can create in our NPS software.
