Our software has a tool that automates the creation of the tags. Our system already reads the text, defines the cuts, classifies it as positive or negative, and creates the corresponding tags.
It does no good for a company to know that it has 15% detracting customers. What will really help them improve the customer experience is to understand what really caused that problem and act based on this knowledge. This way you can prevent a one-time problem from becoming a recurring one. With this in mind, we created the Root Cause or the Customer Voice report. It is based on this information that you can create action plans to take your customer's experience to the next level!