With it you reach even more customers, as you can do your satisfaction surveys through print media and other offline contact points of your company.
Share your satisfaction survey links for customers to see right after they interact with you in chat, IM, and social media.
Easily embed your survey links into any email and email marketing campaigns.
Also known as detractors, they need to be contacted as soon as possible, as they cause great damage to your company's image and revenue.
With WeHelp's satisfaction survey system you can identify which customer experience caused the dissatisfaction and this will help you to take quick actions.
With WeHelp you will have all these answers and much more.
They can be static, digital or human interactions.
In-store shopping, parking, product delivery, in-person customer service, etc.
E-commerce payment pages, mobile apps, social media, websites, emails, etc.
Live chat support, calls, meetings, conversations with sales reps, etc.
With the We Help survey system you will know which of your company's touch points have a higher probability of creating satisfied customers and also of creating dissatisfied customers who will become detractors of your products and services.
All you need to do is copy and paste a simple code into your project and BAM!!!
Quickly you will have your surveys on your website, e-commerce, shopping page, application, system and any project you want and in modal window formats, in the footer of your website, in a sidebar or iframe.
It's simple, it's easy, it's WeHelp!
After a customer selects a note, they can tell you why the note is provided by providing valuable information. Go deeper by including the contact points and problems step in your search.
Research shows that up to 40% of detractor customers will likely leave you within the next 90 days or even sooner. That’s why it’s absolutely critical that you respond to them as quickly as possible. With WeHelp, you can address their concerns promptly and efficiently.
With WeHelp, you can create custom surveys and send them out via email, SMS, website, landing pages, social media outlets, and other channels.
When it comes to surveys, market segmentation matters. You can count on us to provide detailed information about your survey results and segment it by age, gender, shift, region, and county.
Get to know how your customers feel about your product or service in real time. After all, how they feel today can significantly differ from how they feel in a few weeks.
Since WeHelp is available for your entire team, everyone will be informed at all times. They’ll receive the info they need to take the right actions at the right times. Your company will take a proactive approach that prevents roadblocks in the future.