Our clients who use NPS as a tool to measure customer and employee satisfaction:
Known as detractors, they need to be contacted as soon as possible, as they cause great damage to your company's image and turnover. WeHelp will help you identify which customer experience caused the dissatisfaction and help you take quick and assertive action.
"We use the NPS system to better understand our customers needs and make the necessary adjustments"
"Great tool. Essential for guiding the best decisions and understanding needs from the customer's perspective"
"The tool gives us a more detailed view of the touchpoints that affect the customer's score."
"The simplicity of integration, configuration and implementation are the great advantages of Wehelp's NPS System"
"WeHelp's NPS system is easy, intuitive, and reliable. It helps us monitor customer satisfaction!"
"Wehelp is not just a technological tool, but a true partner in academic success. We are very grateful to have such a complete platform and such dedicated support, which has contributed significantly to improving the quality of our service and the satisfaction of our students. "
"For excellent business management, it is essential to have the data that Wehelp brings me, in an intuitive and detailed way, to understand one of the most important items: the customer experience."
"We are extremely satisfied with WEHELP as our NPS platform for measuring customer satisfaction, one of the pillars of our company. WeHelp justifies the name it uses because it really helps its customers on this journey of measuring customer satisfaction.... regards to the whole team"