Satisfaction survey the right way!
Identify critical points of your company and your customers' feelings about your products or services.
Reach your customers where they are
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With it you reach even more customers, as you can do your satisfaction surveys through print media and other offline contact points of your company.
Chat and instant messenger
Share your satisfaction survey links for customers to see right after they interact with you in chat, IM, and social media.
Easily embed your survey links into any email and email marketing campaigns.
Identify dissatisfied customers before it is too late!
Also known as detractors, they need to be contacted as soon as possible, as they cause great damage to your company's image and revenue.
With WeHelp's satisfaction survey system you can identify which customer experience caused the dissatisfaction and this will help you to take quick actions.
Get detailed information based on gender, age, location and more!
- Where in the buying process do my customers have the most trouble?
- Are women more satisfied than men?
- Which age group buys the most?
- What region has the most satisfied customers?
With WeHelp you will have all these answers and much more.
Know which touch points in your company offer the best and worst experiences to your customers
They can be static, digital or human interactions.
Static
In-store shopping, parking, product delivery, in-person customer service, etc.
Digital
E-commerce payment pages, mobile apps, social media, websites, emails, etc.
Human Iterations
Live chat support, calls, meetings, conversations with sales reps, etc.
Know how likely your customers are to be satisfied or dissatisfied
With the We Help survey system you will know which of your company's touch points have a higher probability of creating satisfied customers and also of creating dissatisfied customers who will become detractors of your products and services.
With WeHelp NPS® you will do satisfaction survey the right way!
Follow the results in real time
Create your own forms for your surveys
Contact your customers quickly and easily
Create ready-made for your surveys
Identify the root causes of problems in your company
Take your surveys directly on your website, application and/or SAAS
All you need to do is copy and paste a simple code into your project and BAM!!!
Quickly you will have your surveys on your website, e-commerce, shopping page, application, system and any project you want and in modal window formats, in the footer of your website, in a sidebar or iframe.
It's simple, it's easy, it's WeHelp!
Solved with WeHelp
PROBLEMS
01
Way beyond the Note!
After a customer selects a note, they can tell you why the note is provided by providing valuable information. Go deeper by including the contact points and problems step in your search.
02
Reduce the churn of detractor customers.
Research shows that up to 40% of detractor customers will likely leave you within the next 90 days or even sooner. That’s why it’s absolutely critical that you respond to them as quickly as possible. With WeHelp, you can address their concerns promptly and efficiently.
03
Use multiple channels to help grow your business.
With WeHelp, you can create custom surveys and send them out via email, SMS, website, landing pages, social media outlets, and other channels.
04
Generate detailed segmented reports.
When it comes to surveys, market segmentation matters. You can count on us to provide detailed information about your survey results and segment it by age, gender, shift, region, and county.
05
Receive real-time qualitative feedback.
Get to know how your customers feel about your product or service in real time. After all, how they feel today can significantly differ from how they feel in a few weeks.
06
Identify the most critical issues before it’s too late.
Since WeHelp is available for your entire team, everyone will be informed at all times. They’ll receive the info they need to take the right actions at the right times. Your company will take a proactive approach that prevents roadblocks in the future.